Refund Policy

Last updated: October 1, 2026. This is a starting-point policy, not a substitute for review by a licensed attorney in your jurisdiction.

3.1 General

You may request a refund within 30 days of delivery. To receive a refund, the Device must be returned to Digiboo; return shipping is the customer's responsibility. Refunds are issued once the returned Device is received and inspected.

Note: this 30-day window is our general policy floor. Some jurisdictions (EU, UK, and certain U.S. states) impose mandatory minimum return/refund/cooling-off rights on physical goods that this policy does not shrink below wherever those minimums apply.

3.2 Defective or Damaged Devices

If your Device arrives defective or damaged, contact our support within 30 days of delivery with your order number and a description/photo of the issue. Return the Device as instructed; we will offer a repair, replacement, or refund as appropriate.

3.3 Other Return Requests

For reasons other than defect (e.g., changed your mind), contact our support within 30 days of delivery. Return the Device at your own cost; once received and inspected, we will process your refund.

3.4 Non-Refundable Circumstances

Refunds will generally not be issued where the Device has been damaged through misuse, unauthorized modification, or used in violation of the Terms of Service (Sections 1.5, 1.10), or where the return request falls outside the 30-day window.

3.5 How to Request

Contact our support with your order number and reason for the request at TheDigiBoo@gmail.com. We aim to respond within a few business days.